Refund & Cancellation Policy

At Road Titan Freight, we strive to provide efficient and reliable freight services across the USA and Canada. This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and service modifications are handled.

1. Order Cancellation Policy

• Customers may cancel a shipment before it has been scheduled for pickup without incurring any fees.
• Once a shipment is scheduled and a driver is assigned, a cancellation fee may apply.
• Cancellations made after the shipment has been picked up are non-refundable, except in exceptional cases at our discretion.

2. Refund Policy

Refund eligibility is determined based on the status of the shipment:

• Before Pickup: Full refund (if no driver has been assigned).
• After Pickup but Before Transit: Partial refund (subject to administrative and handling fees).
• After Shipment is in Transit: No refunds will be issued.

Refunds will be processed within 7-10 business days through the original payment method.

3. Delays & Service Interruptions

• If a shipment is delayed due to weather, road closures, or unforeseen circumstances, no refunds will be provided.
• If the delay is caused by an error on our part, we will work with the customer to find an appropriate resolution, which may include a partial refund or credit for future shipments.

4. Failed Deliveries & Returns

• If a delivery attempt fails due to incorrect address, lack of recipient, or other customer-related issues, rescheduling fees may apply.
• If the shipment is returned to the sender due to a failed delivery, additional handling and return fees will be charged.
• Refunds are not issued for undelivered shipments if the failure is due to the recipient’s unavailability or incorrect information provided by the customer.

5. Dispute Resolution

• Customers must report any issues related to refunds or cancellations within 7 days of the scheduled delivery date.
• If a refund dispute arises, our team will review the case and communicate a resolution within 10 business days.
• Any disputes must be submitted in writing to info@roadtitanfreight.com with supporting documentation.

6. Non-Refundable Services

The following services are non-refundable:
✔️ Shipments that have already been picked up and are in transit.
✔️ Expedited or priority shipping fees.
✔️ Fees related to customs clearance, duties, or taxes.
✔️ Additional services such as storage, redelivery, or special handling requests.

7. Contact Information

For refund or cancellation requests, please contact us:
📞 Phone: +1 (647) 649-2746
📧 Email: info@roadtitanfreight.com
📍 Office Address: 20 Pearman Cres, Brampton, ON L7A 4Y8

By using our services, you agree to the terms outlined in this Refund & Cancellation Policy. Road Titan Freight reserves the right to update this policy as needed.