Privacy Policy
Road Titan Freight (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.roadtitanfreight.com, use our services, or communicate with us. This policy applies to individuals in the United States (USA) and Canada (CA).
By using our website or services, you consent to the data practices described in this policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services.
A. Personal Information
When you interact with us, we may collect the following personal information:
- Contact Information: Name, phone number, email address, mailing address.
- Business Information: Company name, business address, tax ID (if applicable).
- Payment Information: Credit card details, billing address, and payment history (processed securely through third-party payment providers).
- Shipment Information: Pickup and delivery addresses, shipment details, and tracking information.
- Account Credentials: Username, password (encrypted), and preferences when you create an account.
B. Non-Personal Information
We may also collect non-personal data that does not directly identify you, including:
- Device Information: IP address, browser type, operating system, and device type.
- Website Usage Data: Pages visited, time spent on pages, referral sources, and interactions with our website.
- Cookies & Tracking Technologies: We use cookies and tracking tools to enhance user experience and gather analytics.
2. How We Use Your Information
We use the collected information to:
- Provide and improve our freight and logistics services.
- Process and fulfill shipment requests, invoices, and payments.
- Communicate with you regarding orders, service updates, and promotions.
- Improve website performance, security, and user experience.
- Analyze trends, optimize logistics, and enhance service offerings.
- Comply with legal and regulatory requirements.
- Prevent fraud, unauthorized access, or misuse of our services.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data under the following circumstances:
A. Service Providers & Business Partners
We may share your information with third-party vendors, logistics partners, and technology providers who assist us in:
- Payment processing
- Shipment fulfillment
- Customer support
- Marketing & advertising
- Website analytics
These third parties are contractually obligated to handle your data securely and use it solely for the intended purposes.
B. Legal Compliance & Safety
We may disclose personal information if required by law, court order, or governmental request, or if necessary to:
- Protect our rights, customers, and business from fraud or security threats.
- Comply with legal obligations, including customs and regulatory requirements.
- Enforce our terms of service and agreements.
C. Business Transfers
In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to this Privacy Policy.
4. Data Security
We implement strict security measures to protect your data from unauthorized access, disclosure, or loss, including:
- Encryption: Secure data transmission using SSL/TLS protocols.
- Access Controls: Restricted access to sensitive data.
- Data Monitoring: Regular security audits and system monitoring.
While we take reasonable steps to secure your information, no system is completely foolproof. We recommend keeping your account credentials confidential.
5. Your Rights & Choices
Depending on your location (USA or Canada), you have rights over your personal data, including:
A. Access & Update
You can request access to or corrections of your personal information by contacting us.
B. Opt-Out of Marketing
You can opt out of receiving promotional emails by clicking “unsubscribe” in emails or contacting us.
C. Request Data Deletion
You may request deletion of your personal data unless retention is legally required.
D. Cookies & Tracking Preferences
You can adjust browser settings to manage cookies and tracking technologies.
For any privacy-related requests, contact us at info@roadtitanfreight.com.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance website functionality and analytics. You can control cookie settings through your browser.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality.
- Performance Cookies: Help us analyze website traffic and improve services.
- Marketing Cookies: Used for targeted advertising.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.
8. Children’s Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect data from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted with the “Effective Date” at the top. Continued use of our services after updates constitutes acceptance of the revised policy.
10. Contact Us
For questions, concerns, or data requests, contact us at:
📍 Road Titan Freight
📍 Business Address: 20 Pearman Cres, Brampton, ON L7A 4Y8
📧 Email: info@roadtitanfreight.com
📞 Phone: +1 (647) 649-2746
This Privacy Policy applies to users in the United States and Canada and complies with relevant laws such as CCPA (California Consumer Privacy Act) and PIPEDA (Personal Information Protection and Electronic Documents Act in Canada).
By using our website, you acknowledge and agree to the terms of this Privacy Policy.