Shipping & Delivery Policy

At Road Titan Freight, we are committed to providing reliable and efficient shipping services across the USA and Canada. This policy outlines the terms and conditions governing our shipping, delivery, and handling procedures to ensure transparency and customer satisfaction.

1. Shipping Coverage & Service Areas

We offer domestic and cross-border freight shipping across the United States and Canada.
Our services include Full Truckload (FTL), Less Than Truckload (LTL), Refrigerated Shipping, Flatbed Transport, and Hazardous Material Transport.
Certain remote locations may have limited service availability or extended delivery times.

2. Delivery Timeframes

Delivery times vary based on destination, shipment type, and regulatory requirements.
Estimated shipping times:
- Domestic (USA & Canada): 1-7 business days (depending on distance and service type).
- Cross-border shipping: 3-10 business days (subject to customs clearance).
Expedited shipping options are available for urgent deliveries.

3. Freight Handling & Responsibilities

All shipments are handled with care and industry-standard safety measures.
Customers must ensure proper packaging and labeling of goods (if applicable).
We are not responsible for delays due to weather, customs inspections, or unforeseen circumstances beyond our control.

4. Shipment Tracking

Customers can track their shipments via our online tracking system or by contacting our support team.
Updates on shipment status, including estimated delivery times, will be provided via email or phone.

5. Delivery Process & Requirements

Deliveries are made to commercial and residential addresses as per the agreed service.
Customers must ensure someone is available to receive the shipment at the delivery location.
If a delivery attempt fails, additional redelivery charges may apply.

6. Freight Insurance & Liability

Standard carrier liability applies as per industry regulations.
Additional insurance options are available upon request to cover high-value shipments.
Any damage or loss must be reported within 24 hours of delivery with supporting documentation.

7. Customs, Duties & Regulatory Compliance

For cross-border shipments, customers must provide accurate documentation for customs clearance.
All applicable duties, taxes, and brokerage fees are the responsibility of the shipper or consignee.
Non-compliance with regulations may result in shipment delays or penalties.

8. Returns & Undelivered Shipments

If a shipment is refused, undeliverable, or returned, additional storage and reshipping fees may apply.
Customers must contact us for resolution within 5 business days of notification.

9. Contact Information

For any inquiries regarding shipping and delivery, please reach out to us:
📞 Phone: +1 (647) 649-2746
📧 Email: info@roadtitanfreight.com
📍 Office Address: 20 Pearman Cres, Brampton, ON L7A 4Y8

By using our services, you agree to the terms outlined in this Shipping & Delivery Policy. Road Titan Freight reserves the right to update this policy as needed.

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